RETURNS & REFUND POLICY
We love our products, and we hope you do too! If, however, for any reason you are not satisfied with your Who Gives A Crap order, we think that returns and refunds should be easy and hassle-free.
We are required to state specific information under the Australian Consumer Law. This is “our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
What this means is that we comply with the Australian Consumer Law. If you’re not happy with your product and would like a refund for orders purchased through our website, please email us at firstname.lastname@example.org within 30 days of receiving your product and we’ll arrange a refund. Please specify your order number (you can find it in your order confirmation email) and tell us what the problem is so we can do our best to fix it for next time!
We’ll provide you with a return shipping address label and even cover the cost of return postage. All you need to do is print and securely attach the return shipping address label (after removing the original delivery instructions) to the box or packaging you received your order in (or other packaging if you have already disposed of ours) and pop it in the post. There are no restocking fees or penalties for returning your goods (seriously, who does that!?)
Please note that in most cases we can only accept products for return that are ‘largely unused’, meaning that if more than 25% of the products in your order have been used (for example, 13 rolls of toilet paper have been used out of your box of 48 rolls), then unfortunately we cannot accept the return and cannot give a refund (unless required by law). An exception to this is if you discover some or all of the remaining products are faulty, in which case we will provide a refund in accordance with consumer laws.